2.1 版本文件

mytickets.php

@@ -0,0 +1,185 @@
+<?php
+// 前台：我的工单（列表 + 详情，支持多轮回复）。
+require __DIR__ . '/includes/init.php';
+requireLogin('mytickets.php');
+$user = currentUser();
+$pageTitle = __('mytickets.title');
+
+$viewId = isset($_GET['view']) ? (int) $_GET['view'] : 0;
+
+// 用户重新开启已关闭工单
+if ($_SERVER['REQUEST_METHOD'] === 'POST' && !empty($_POST['reopen']) && $viewId > 0) {
+    verifyCsrf();
+    $stmt = db()->prepare('SELECT id, user_id, status FROM ' . tn('tickets') . ' WHERE id = ?');
+    $stmt->execute([$viewId]);
+    $t = $stmt->fetch();
+    if (!$t || (int) $t['user_id'] !== (int) $user['id']) {
+        $err = __('mytickets.err_no_perm');
+    } elseif ($t['status'] !== 'closed') {
+        $err = __('mytickets.err_not_closed');
+    } else {
+        db()->prepare('UPDATE ' . tn('tickets') . ' SET status = ?, updated_at = NOW(), closed_at = NULL WHERE id = ?')
+           ->execute(['open', $viewId]);
+        redirect('mytickets.php?view=' . $viewId . '&ok=1');
+    }
+}
+
+// 用户追加回复
+$err = '';
+if ($_SERVER['REQUEST_METHOD'] === 'POST' && !empty($_POST['user_reply']) && $viewId > 0) {
+    verifyCsrf();
+    $reply = trim($_POST['reply_message'] ?? '');
+
+    $stmt = db()->prepare('SELECT id, user_id, status FROM ' . tn('tickets') . ' WHERE id = ?');
+    $stmt->execute([$viewId]);
+    $t = $stmt->fetch();
+
+    if (!$t || (int) $t['user_id'] !== (int) $user['id']) {
+        $err = __('mytickets.err_no_perm');
+    } elseif ($t['status'] === 'closed') {
+        $err = __('mytickets.err_closed_reply');
+    } elseif ($reply === '') {
+        $err = __('mytickets.err_reply_empty');
+    } elseif (strlen($reply) > 5000) {
+        $err = __('mytickets.err_reply_long');
+    } else {
+        db()->prepare('INSERT INTO ' . tn('ticket_replies') . ' (ticket_id, user_id, is_admin, message, created_at) VALUES (?,?,?,?,NOW())')
+           ->execute([$viewId, $user['id'], 0, $reply]);
+        db()->prepare('UPDATE ' . tn('tickets') . ' SET status = ?, updated_at = NOW() WHERE id = ?')
+           ->execute(['open', $viewId]);
+        redirect('mytickets.php?view=' . $viewId . '&ok=1');
+    }
+}
+
+$ticket = null;
+$replies = [];
+if ($viewId > 0) {
+    $stmt = db()->prepare(
+        'SELECT t.*, d.name AS dept_name FROM ' . tn('tickets') . ' t
+         LEFT JOIN ' . tn('ticket_departments') . ' d ON d.id = t.dept_id
+         WHERE t.id = ? AND t.user_id = ?'
+    );
+    $stmt->execute([$viewId, $user['id']]);
+    $ticket = $stmt->fetch();
+
+    if ($ticket) {
+        $rstmt = db()->prepare(
+            'SELECT r.*, u.username, u.nickname FROM ' . tn('ticket_replies') . ' r
+             LEFT JOIN ' . tn('users') . ' u ON u.id = r.user_id
+             WHERE r.ticket_id = ? ORDER BY r.created_at ASC'
+        );
+        $rstmt->execute([$viewId]);
+        $replies = $rstmt->fetchAll();
+    }
+}
+
+$list = db()->prepare(
+    'SELECT t.*, d.name AS dept_name FROM ' . tn('tickets') . ' t
+     LEFT JOIN ' . tn('ticket_departments') . ' d ON d.id = t.dept_id
+     WHERE t.user_id = ? ORDER BY t.updated_at DESC'
+);
+$list->execute([$user['id']]);
+$list = $list->fetchAll();
+
+require 'includes/header.php';
+?>
+
+<?php if (isset($_GET['ok'])): ?>
+    <p class="banner-ok" style="max-width:880px;margin:18px auto 0;"><i class="fas fa-check-circle"></i> <?= __('mytickets.ok_msg') ?></p>
+<?php endif; ?>
+<?php if ($err): ?>
+    <p class="form-err" style="max-width:880px;margin:18px auto 0;"><?= h($err) ?></p>
+<?php endif; ?>
+
+<?php if ($ticket): ?>
+    <section class="section">
+        <h2 class="sec-title"><i class="fas fa-ticket-alt"></i> <?= str_replace('{id}', (int)$ticket['id'], __('mytickets.ticket_detail')) ?></h2>
+        <div class="panel">
+            <div class="ticket-meta">
+                <span class="badge-status status-<?= h($ticket['status']) ?>"><?= ticketStatusLabel($ticket['status']) ?></span>
+                <span class="muted"><?= __('mytickets.meta_type') ?><?= ticketTypeLabel($ticket['type']) ?></span>
+                <span class="muted"><?= __('mytickets.meta_dept') ?><?= h($ticket['dept_name'] ?? __('mytickets.meta_unspecified')) ?></span>
+                <span class="muted"><?= __('mytickets.meta_priority') ?><?= ticketPriorityLabel($ticket['priority']) ?></span>
+                <span class="muted"><?= __('mytickets.meta_time') ?><?= date('Y-m-d H:i', strtotime($ticket['created_at'])) ?></span>
+            </div>
+            <?php if ($ticket['type'] === 'renewal' && $ticket['order_id']): ?>
+                <p class="ticket-order"><?= str_replace('{link}', '<a href="order_detail.php?id=' . (int)$ticket['order_id'] . '">#' . (int)$ticket['order_id'] . '</a>', __('mytickets.renewal_note')) ?></p>
+            <?php endif; ?>
+
+            <div class="ticket-timeline">
+                <div class="ticket-bubble user-bubble">
+                    <div class="bubble-head"><i class="fas fa-user"></i> <?= __('mytickets.bubble_me') ?><?= date('Y-m-d H:i', strtotime($ticket['created_at'])) ?></div>
+                    <h3 style="margin:8px 0 6px;font-size:1.05rem;"><?= h($ticket['subject']) ?></h3>
+                    <div class="ticket-msg"><?= nl2br(h($ticket['message'])) ?></div>
+                </div>
+
+                <?php foreach ($replies as $r): ?>
+                    <?php if ((int)$r['is_admin'] === 1): ?>
+                        <div class="ticket-bubble admin-bubble">
+                            <div class="bubble-head"><i class="fas fa-user-shield"></i> <?= __('mytickets.bubble_staff') ?><?= date('Y-m-d H:i', strtotime($r['created_at'])) ?></div>
+                            <div class="ticket-msg"><?= nl2br(h($r['message'])) ?></div>
+                        </div>
+                    <?php else: ?>
+                        <div class="ticket-bubble user-bubble">
+                            <div class="bubble-head"><i class="fas fa-user"></i> <?= __('mytickets.bubble_me') ?><?= date('Y-m-d H:i', strtotime($r['created_at'])) ?></div>
+                            <div class="ticket-msg"><?= nl2br(h($r['message'])) ?></div>
+                        </div>
+                    <?php endif; ?>
+                <?php endforeach; ?>
+            </div>
+
+            <?php if ($ticket['status'] !== 'closed'): ?>
+                <form method="post" action="" class="grid-form" style="margin-top:18px;">
+                    <?= csrfField() ?>
+                    <input type="hidden" name="user_reply" value="1">
+                    <label class="span2"><?= __('mytickets.reply_label') ?>
+                        <textarea name="reply_message" rows="4" autocomplete="off" placeholder="<?= __('mytickets.reply_placeholder') ?>" required></textarea>
+                    </label>
+                    <div class="form-actions span2">
+                        <button type="submit" class="btn btn-primary"><i class="fas fa-paper-plane"></i> <?= __('mytickets.send_reply') ?></button>
+                        <a href="mytickets.php" class="btn btn-ghost"><?= __('mytickets.back_list') ?></a>
+                    </div>
+                </form>
+            <?php else: ?>
+                <p class="muted" style="margin-top:14px;"><i class="fas fa-lock"></i> <?= __('mytickets.closed_lock') ?></p>
+                <form method="post" action="" style="margin-top:10px;display:inline-block;">
+                    <?= csrfField() ?>
+                    <input type="hidden" name="reopen" value="1">
+                    <button type="submit" class="btn btn-primary"><i class="fas fa-undo"></i> <?= __('mytickets.reopen_btn') ?></button>
+                    <a href="mytickets.php" class="btn btn-ghost"><i class="fas fa-arrow-left"></i> <?= __('mytickets.back_list') ?></a>
+                </form>
+            <?php endif; ?>
+        </div>
+    </section>
+<?php else: ?>
+    <section class="section">
+        <h2 class="sec-title"><i class="fas fa-ticket-alt"></i> <?= __('mytickets.list_title') ?></h2>
+        <div style="margin-bottom:14px;">
+            <a href="ticket.php" class="btn btn-primary"><i class="fas fa-plus"></i> <?= __('mytickets.new_ticket') ?></a>
+        </div>
+        <?php if (empty($list)): ?>
+            <p class="empty"><?= __('mytickets.no_tickets') ?></p>
+        <?php else: ?>
+            <div class="panel">
+                <table class="data-table">
+                <thead><tr><th><?= __('mytickets.col_id') ?></th><th><?= __('mytickets.col_subject') ?></th><th><?= __('mytickets.col_type') ?></th><th><?= __('mytickets.col_dept') ?></th><th><?= __('mytickets.col_priority') ?></th><th><?= __('mytickets.col_status') ?></th><th><?= __('mytickets.col_updated') ?></th><th></th></tr></thead>
+                <tbody>
+                <?php foreach ($list as $t): ?>
+                    <tr>
+                        <td>#<?= (int) $t['id'] ?></td>
+                        <td><?= h($t['subject']) ?></td>
+                        <td><?= ticketTypeLabel($t['type']) ?></td>
+                        <td><?= h($t['dept_name'] ?? __('mytickets.meta_unspecified')) ?></td>
+                        <td><?= ticketPriorityLabel($t['priority']) ?></td>
+                        <td><span class="badge-status status-<?= h($t['status']) ?>"><?= ticketStatusLabel($t['status']) ?></span></td>
+                        <td><?= date('m-d H:i', strtotime($t['updated_at'])) ?></td>
+                            <td><a href="mytickets.php?view=<?= (int) $t['id'] ?>" class="mini-btn"><?= __('mytickets.view_btn') ?></a></td>
+                        </tr>
+                <?php endforeach; ?>
+                    </tbody>
+                </table>
+            </div>
+        <?php endif; ?>
+    </section>
+<?php endif; ?>
+<?php require 'includes/footer.php'; ?>