2.1 版本文件
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<?php
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// 前台提交工单（须登录）。支持普通工单与「续期申请」（关联周期订单）。
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require __DIR__ . '/includes/init.php';
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requireLogin('ticket.php');
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$user = currentUser();
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$pageTitle = __('ticket_page.title');
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$depts = db()->query('SELECT * FROM ' . tn('ticket_departments') . ' ORDER BY sort, id')->fetchAll();
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if (empty($depts)) {
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$depts = [['id' => 0, 'name' => __('ticket.meta_unspecified'), 'description' => '']];
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}
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// 当前用户可续期的订单（周期商品 + 已发货/已完成）
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$renewOrders = db()->prepare(
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'SELECT o.id, o.order_no, o.period_days, o.expires_at FROM ' . tn('orders') . ' o
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WHERE o.user_id = ? AND o.period_days > 0 AND o.status IN ("shipped","completed") ORDER BY o.created_at DESC'
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);
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$renewOrders->execute([$user['id']]);
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$renewOrders = $renewOrders->fetchAll();
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$renewOrderId = (int) ($_GET['order_id'] ?? 0);
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$msg = '';
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$err = '';
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if ($_SERVER['REQUEST_METHOD'] === 'POST') {
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verifyCsrf();
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$dept = (int) ($_POST['dept_id'] ?? 0);
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$subject = trim($_POST['subject'] ?? '');
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$message = trim($_POST['message'] ?? '');
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$priority = (int) ($_POST['priority'] ?? 2);
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$type = in_array($_POST['type'] ?? 'general', ['general', 'renewal'], true) ? $_POST['type'] : 'general';
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$orderId = (int) ($_POST['order_id'] ?? 0);
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if ($type === 'renewal') {
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// 校验关联订单确实属于本人且可续期
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$okOrder = false;
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foreach ($renewOrders as $ro) {
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if ((int) $ro['id'] === $orderId) { $okOrder = true; break; }
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}
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if (!$okOrder) {
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$err = __('ticket_page.err_order_invalid');
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} elseif ($subject === '') {
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$subject = __('ticket_page.subject_renewal_prefix') . $orderId;
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}
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}
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if ($subject === '') $err = __('ticket_page.err_subject_empty');
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elseif (strlen($subject) > 160) $err = __('ticket_page.err_subject_long');
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elseif ($message === '') $err = __('ticket_page.err_message_empty');
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elseif (!in_array($priority, [1, 2, 3], true)) $err = __('ticket_page.err_priority_bad');
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if ($err === '') {
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db()->prepare(
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'INSERT INTO ' . tn('tickets') .
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' (user_id, dept_id, order_id, type, subject, message, priority, status, created_at, updated_at) VALUES (?,?,?,?,?,?,?,?,NOW(),NOW())'
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)->execute([$user['id'], $dept, $type === 'renewal' ? $orderId : null, $type, $subject, $message, $priority, 'open']);
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$tid = db()->lastInsertId();
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// 通过 SMTP 通知处理人员（失败不影响工单入库）
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$deptNameMap = [];
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foreach ($depts as $d) { $deptNameMap[$d['id']] = $d['name']; }
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$deptName = $deptNameMap[$dept] ?? __('ticket.meta_unspecified');
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$cfg = smtpConfig();
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if (!empty($cfg['notify_emails'])) {
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$base = (isset($_SERVER['HTTPS']) && $_SERVER['HTTPS'] === 'on' ? 'https' : 'http')
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. '://' . ($_SERVER['HTTP_HOST'] ?? 'localhost') . dirname($_SERVER['SCRIPT_NAME']);
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$url = rtrim($base, '/') . '/admin/tickets.php?view=' . $tid;
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$typeLabel = ticketTypeLabel($type);
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$orderLine = $type === 'renewal'
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? '<p><strong>类型：</strong>续期申请（关联订单 #' . $orderId . '）</p>'
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: '<p><strong>类型：strong>普通工单</p>';
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$body = '<div style="font-family:sans-serif;max-width:560px;margin:auto">'
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. '<h2 style="color:#1a73e8">[' . h(SITE_NAME) . '] 收到新工单 #' . $tid . '</h2>'
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. '<p><strong>提交人：</strong>' . h($user['username']) . '（' . h($user['email']) . '）</p>'
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. '<p><strong>部门：</strong>' . h($deptName) . '</p>'
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. '<p><strong>优先级：</strong>' . ticketPriorityLabel($priority) . '</p>'
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. $orderLine
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. '<p><strong>标题：</strong>' . h($subject) . '</p>'
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. '<div style="background:#f5f7fb;border-left:4px solid #1a73e8;padding:12px 16px;margin:10px 0;white-space:pre-wrap">' . h($message) . '</div>'
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. '<p><a href="' . $url . '" style="background:#1a73e8;color:#fff;padding:10px 18px;border-radius:6px;text-decoration:none;display:inline-block">前往后台处理</a></p>'
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. '</div>';
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fnwSendMail($cfg['notify_emails'], '[' . SITE_NAME . '] 新工单 #' . $tid . ' ' . $subject, $body);
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}
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redirect('mytickets.php?ok=1');
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}
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}
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require 'includes/header.php';
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?>
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<section class="section">
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<h2 class="sec-title"><i class="fas fa-ticket-alt"></i> <?= __('ticket_page.title') ?></h2>
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<p class="muted" style="margin-bottom:18px;"><?= __('ticket_page.desc_hint') ?></p>
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<?php if ($err): ?><p class="form-err"><?= h($err) ?></p><?php endif; ?>
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<div class="panel" style="max-width:680px;">
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<form method="post" action="" class="grid-form">
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<?= csrfField() ?>
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<label><?= __('ticket.type_label', ['type' => ''])
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?><select name="type" id="ticketType">
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<option value="general" <?= $renewOrderId ? '' : 'selected' ?>><?= __('ticket_page.type_general') ?></option>
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<?php if (!empty($renewOrders)): ?>
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<option value="renewal" <?= $renewOrderId ? 'selected' : '' ?>><?= __('ticket_page.type_renewal') ?></option>
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<?php endif; ?>
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</select>
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</label>
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<label><?= __('ticket_page.select_dept') ?>
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<select name="dept_id">
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<?php foreach ($depts as $d): ?>
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<option value="<?= (int) $d['id'] ?>"><?= h($d['name']) ?><?= $d['description'] ? '（' . h($d['description']) . '）' : '' ?></option>
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<?php endforeach; ?>
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</select>
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</label>
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<?php if (!empty($renewOrders)): ?>
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<label class="span2"><?= __('ticket_page.related_order_label') ?>
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<select name="order_id" id="ticketOrder">
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<option value="0"><?= __('ticket_page.order_no_link') ?></option>
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<?php foreach ($renewOrders as $ro): ?>
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<option value="<?= (int) $ro['id'] ?>" <?= $renewOrderId === (int) $ro['id'] ? 'selected' : '' ?>>
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#<?= (int) $ro['id'] ?> · <?= h($ro['order_no']) ?> · <?= __('ticket_page.renewal_period') ?> <?= periodLabel($ro['period_days']) ?> · <?= __('ticket_page.renewal_expire') ?> <?= expiryText($ro['expires_at']) ?>
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</option>
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<?php endforeach; ?>
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</select>
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</label>
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<?php endif; ?>
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<label class="span2"><?= __('ticket.subject') ?> *<input type="text" name="subject" id="ticketSubject" maxlength="160" value="<?= $renewOrderId ? __('ticket_page.subject_renewal_prefix') . $renewOrderId : '' ?>" placeholder="<?= __('ticket_page.subject_placeholder') ?>" required></label>
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<label class="span2"><?= __('ticket.content') ?> *<textarea name="message" rows="6" placeholder="<?= __('ticket_page.message_placeholder') ?>" required></textarea></label>
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<label><?= __('ticket.priority') ?>
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<select name="priority">
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<option value="1"><?= __('ticket.low') ?></option>
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<option value="2" selected><?= __('ticket.normal') ?></option>
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<option value="3"><?= __('ticket.high') ?></option>
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</select>
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</label>
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<label><?= __('ticket_page.contact_email') ?>
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<input type="text" value="<?= h($user['email']) ?>" readonly>
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</label>
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<div class="form-actions span2">
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<button type="submit" class="btn btn-primary"><i class="fas fa-paper-plane"></i> <?= __('ticket_page.submit_btn') ?></button>
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<a href="mytickets.php" class="btn btn-ghost"><?= __('ticket_page.view_my_tickets') ?></a>
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</div>
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</form>
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</div>
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</section>
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<?php require 'includes/footer.php'; ?>
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