query('SELECT * FROM ' . tn('ticket_departments') . ' ORDER BY sort, id')->fetchAll();
if (empty($depts)) {
$depts = [['id' => 0, 'name' => __('ticket.meta_unspecified'), 'description' => '']];
}
// 当前用户可续期的订单（周期商品 + 已发货/已完成）
$renewOrders = db()->prepare(
'SELECT o.id, o.order_no, o.period_days, o.expires_at FROM ' . tn('orders') . ' o
WHERE o.user_id = ? AND o.period_days > 0 AND o.status IN ("shipped","completed") ORDER BY o.created_at DESC'
);
$renewOrders->execute([$user['id']]);
$renewOrders = $renewOrders->fetchAll();
$renewOrderId = (int) ($_GET['order_id'] ?? 0);
$msg = '';
$err = '';
if ($_SERVER['REQUEST_METHOD'] === 'POST') {
verifyCsrf();
$dept = (int) ($_POST['dept_id'] ?? 0);
$subject = trim($_POST['subject'] ?? '');
$message = trim($_POST['message'] ?? '');
$priority = (int) ($_POST['priority'] ?? 2);
$type = in_array($_POST['type'] ?? 'general', ['general', 'renewal'], true) ? $_POST['type'] : 'general';
$orderId = (int) ($_POST['order_id'] ?? 0);
if ($type === 'renewal') {
// 校验关联订单确实属于本人且可续期
$okOrder = false;
foreach ($renewOrders as $ro) {
if ((int) $ro['id'] === $orderId) { $okOrder = true; break; }
}
if (!$okOrder) {
$err = __('ticket_page.err_order_invalid');
} elseif ($subject === '') {
$subject = __('ticket_page.subject_renewal_prefix') . $orderId;
}
}
if ($subject === '') $err = __('ticket_page.err_subject_empty');
elseif (strlen($subject) > 160) $err = __('ticket_page.err_subject_long');
elseif ($message === '') $err = __('ticket_page.err_message_empty');
elseif (!in_array($priority, [1, 2, 3], true)) $err = __('ticket_page.err_priority_bad');
if ($err === '') {
db()->prepare(
'INSERT INTO ' . tn('tickets') .
' (user_id, dept_id, order_id, type, subject, message, priority, status, created_at, updated_at) VALUES (?,?,?,?,?,?,?,?,NOW(),NOW())'
)->execute([$user['id'], $dept, $type === 'renewal' ? $orderId : null, $type, $subject, $message, $priority, 'open']);
$tid = db()->lastInsertId();
// 通过 SMTP 通知处理人员（失败不影响工单入库）
$deptNameMap = [];
foreach ($depts as $d) { $deptNameMap[$d['id']] = $d['name']; }
$deptName = $deptNameMap[$dept] ?? __('ticket.meta_unspecified');
$cfg = smtpConfig();
if (!empty($cfg['notify_emails'])) {
$base = (isset($_SERVER['HTTPS']) && $_SERVER['HTTPS'] === 'on' ? 'https' : 'http')
. '://' . ($_SERVER['HTTP_HOST'] ?? 'localhost') . dirname($_SERVER['SCRIPT_NAME']);
$url = rtrim($base, '/') . '/admin/tickets.php?view=' . $tid;
$typeLabel = ticketTypeLabel($type);
$orderLine = $type === 'renewal'
? '类型：续期申请（关联订单 #' . $orderId . '）
'
: '类型：strong>普通工单
';
$body = ''
. '
[' . h(SITE_NAME) . '] 收到新工单 #' . $tid . '
'
. '
提交人：' . h($user['username']) . '（' . h($user['email']) . '）
'
. '
部门：' . h($deptName) . '
'
. '
优先级：' . ticketPriorityLabel($priority) . '
'
. $orderLine
. '
标题：' . h($subject) . '
'
. '
' . h($message) . '
'
. '
前往后台处理
'
. '